The following Recommendation FAQs should help answer your question(s). Refer to the CollegeNET technical support webpage for more information and solutions to other FAQs.
My Recommender Did Not Receive the Invitation. Can You Help?
Confirm that you have typed the correct email address in your application form and send them another invitation. If you have already confirmed that you have the correct email address and have sent your recommender more than one invitation, the recommender's email server is likely blocking the email address used to send the invitation (help@applyweb.com). We strongly encourage official recommendations to come from a recommender's professional email address and request that the recommender check whether the email server can unblock it.
If you cannot resolve the issue of your recommender not receiving the invitation, you may update their email address to their personal email address and resend the invitation. If you have not yet submitted your application, include a brief note in the Optional Statement of the Essays section of the application form to explain the reason for using your recommender's personal email address.
How Do I Change My Recommender or Their Email Address?
To change your recommender's name and/or email address, go to the Review Your Submitted Application / Manage Your Recommendations link in the Apply Online section of your application homepage. Next, select the Action button and choose the appropriate action. Please note that if you change your recommender, you will only be able to edit the name and email address. Your new recommender will be able to update the remaining contact information once they access the recommendation form.
When you change a recommender and edit their email address, a new invitation will be sent to them upon clicking Save. The recommender information you edit will update on your activity page, but will not appear in the application form. This is normal system behavior, and we are aware recommenders can be changed this way. As long as the correct recommender details appear on your activity page, you have successfully changed your recommender.
If your recommender has already started or submitted the form, you cannot edit the recommender yourself. In this case, complete the CollegeNET help request form and request that your recommendation be reset.
How Do I Resend an Invitation to My Recommender?
Go to the Review Your Submitted Application / Manage Your Recommendations link in the Apply Online section of your application homepage. Next, select the Action button and choose the appropriate action.
Can I Use My Recommender's Personal Email Address?
While we strongly encourage applicants to use their recommender's current professional contact information for the recommendation process, we understand this may not be an option. If this is the case, you may use an alternate email address for this process. If you have not submitted your application yet, include a brief note in the Optional Statement of the Essays section of the application form to explain the reason for using your recommender's personal email address.
Does My Recommender Need to Submit the Recommendation before the Application Deadline?
Your recommender should submit their recommendation no more than five business days past the stated application deadline. We do not recommend that they submit their recommendation after this timeframe, as it may delay the review of your application. Note that you are still required to submit your application BEFORE the application deadline. Once the recommendation is submitted, it will be automatically uploaded into our system and matched to your application.
How Do I Check the Status of My Recommendation?
Check the status of your recommendations via your personal activity page under the Apply Online section of your online application homepage. Click the "Review Your Submitted Application / Manage Your Recommendations" link.
Can I Edit the Waive Selection on My Recommendation?
If you have already submitted your application and the recommendation status reads “Completed,” you will not be able to change the waive option. If your application is unsubmitted or your recommender has not completed the recommendation form, you can still waive your right to view if your recommender is willing to restart their recommendation.
Can I See My Recommendation?
If you DID NOT waive your right to view your recommendation, email RossAdmissions@umich.edu to request a copy of your recommendation and we will email it to you. If you waived your right to view your recommendation, it cannot be shared with you.
How Do I Remove a Recommender from an old Unsubmitted Application?
How Can I Help My Recommender Who Is Having Technical Issues?
CollegeNET, our application vendor, can assist your recommender. To protect confidential information, CollegeNET must communicate directly with your recommender. Please have your recommender visit the Recommender Help Page. If they cannot find a solution, they may submit a help request using the Recommender Help Request link. For your convenience, here is a link to the CollegeNET Support Center. Once the recommender's issue has been resolved and the recommendation has been submitted, we will include it in your application file.
Other Recommendation or Application Technical Issues
For any other letter of recommendation or application issues, please refer to the CollegeNET Support Center or complete a CollegeNET Help Request Form for assistance.